Customer Reviews: Professional Platform Step Ladders with Handrails

Recommended seller from purchase to excellent delivery time.

Just the job good value and well made. Delivery was as promised and without flaw.

prompt delivery

Really pleased nice and sturdy,handrail very useful as is the platform at top,

A very strong and safe ladder

Service good,delivery good,price good,even the steps where good,what’s not to like,

It all went well. Ordering,and delivery

Great service, delivery next day, purchased one small and one very large stepladder. Took all the hassle out of it, delivered straight to my door and carried to my garage by a... Great service, delivery next day, purchased one small and one very large stepladder. Took all the hassle out of it, delivered straight to my door and carried to my garage by a friendly lorry driver. Job done! Very happy. Read More

Great ladders, fantastic customer service…would highly recommend.

Excellent product range, accessible website and competitive pricing. My order arrived promptly and I was very impressed by the quality of the platform steps, very well made and... Excellent product range, accessible website and competitive pricing. My order arrived promptly and I was very impressed by the quality of the platform steps, very well made and they feel much more secure and stable in use than the old ones which they replaced. Read More

Very safe to use

Bought a 7 step ladder to replace my old, unsafe damaged one. Set up and used it today while painting high walls. It's superb, so stable and safe. The steps are wide and... Bought a 7 step ladder to replace my old, unsafe damaged one. Set up and used it today while painting high walls. It's superb, so stable and safe. The steps are wide and comfortable, the handrails really useful, and just as a bonus, a 20L pot of paint fits the platform perfectly. Delighted Read More

Great quality item.

The delivery was first class

Excellent product easy to erect and move around and very safe and comfortable to work from with the platform to stand on highly recommend

Well made and robust. Feels good and safe!

Helpful service center competitive prices very prompt delivery and very friendly and helpful driver in all a good company to deal with

Fast efficient and no hassle. Quality ladder and excellent delivery. Thanks!

Very good product, fast postage

High quality product to give you a step up.

High quality products for a step up in the world

Great ladder very stable and i feel safe cleaning my conservatory roof and guttering

product supplied and delivered as promised

Quality and safety.

The safest step ladder. A quality product, well done.

Brilliant, I feel so safe using these step ladders.

Ordered what I wanted and received in the time it said. Perfect!

Not put to use yet, but look great!

I just love these step ladders, I am 75 and feel so safe using them. The delivery guy was so obliging when delivering them, my wife was here when they were delivered and he... I just love these step ladders, I am 75 and feel so safe using them. The delivery guy was so obliging when delivering them, my wife was here when they were delivered and he wouldn’t hear of it having her carry them. Read More

Good sturdy ladder, feels very secure

Fantastic customer service, would definitely deal with again

Fantastic company to deal with

Ideal set of step ladders for working at height

Brilliant customer service and excellent care and attention to detail

Great item aluminium but feel quite sturdy with the hand rails fast delivery safety important as delivery made sure I wasn't climbing them myself yet as I've had foot op

Prompt delivery of ladders exactly as ordered.

Good product fast delivery and Ladder Lady v nice

Overall a very good experience. I have previously bought from this company and had positive experiences on both occasions. No issues whatsoever.

Not used as yet but these step ladders seem well made, relatively light and robust. If anything like the previous ladders that I purchased from Ladders UK Direct then I am... Not used as yet but these step ladders seem well made, relatively light and robust. If anything like the previous ladders that I purchased from Ladders UK Direct then I am confident that they will serve me well. Read More

Ladders arrived with one grab rail missing then after calling two grab rails arrived wrong size for 10 step ladder order number must not have been checked Why send 2? only one... Ladders arrived with one grab rail missing then after calling two grab rails arrived wrong size for 10 step ladder order number must not have been checked Why send 2? only one missing What do I do now drill ladder to make one fit? Alan Worthington 8/5/23 Read More

I contacted your company for advice about buying a stepladder and realise now that the advice I received was not very helpful to me

Replacement of bolts that were missing when delivered have been replaced promptly. Very pleased with the structure and sturdiness of the ladders, especially for older and not so... Replacement of bolts that were missing when delivered have been replaced promptly. Very pleased with the structure and sturdiness of the ladders, especially for older and not so fit do it your selfers. Read More

Sturdy, well made, hand rail makes it easier to use by older do it your sellers.

Very good. No problems

Well built and stable. Will feel a lot safer varnishing the yacht this year.

Brillant everything from very helpful people on the end of the telephone ,very good BRITISH made to a speedy delivery. Well done to a brilliant company ! I would highly recommend... Brillant everything from very helpful people on the end of the telephone ,very good BRITISH made to a speedy delivery. Well done to a brilliant company ! I would highly recommend you and use you again. Many thanks Read More

Great service, quick delivery, great product. Thanks

great ladder, just what I ordered, very sturdy and feels safe to use.thanks

Great ladder ,just what i wanted,deliverd on time ,all great.

Good service was provided - I would like to say Becky was very helpful The product purchased is of good quality

Very prompt delivery. Pleased with the ladder ,good quality. Good value for the money

Step ladder is sturdy and safe

Description in sales clear and spot on. Very easy to choose right model. Delivery amazing! And proving in use just what I wanted. Well done all round!

Excellent product and first class delivery

Extremely well made, stable and a very safe product. Would highly recommend.

Well constructed and at a competitive price.

Quality product at a competitive price.

Ordered on a Sunday came by Wednesday. Kept me informed where it’s at too very good service all and the ladders I purchased was reasonably priced too. Nice and strong.

Reasonably priced nice and strong and safe 👍🏿

Excellent service and very helpful on the telephone

Excellent service throughout

It all went very well. Pleased with the step ladder. I cleaned the guttering out, I have a bungalow. As I am 76, I was getting wary of climbing a ladder.

Checked a few websites and L UK D had what I wanted. Ladders arrived on time.

Really good quality ladder, great price, prompt delivery. Thanks

Very quick delivery. Very sturdy 8 tread steps. Nice handrail up each side and on top. Feel very safe on them. Good price. Very pleased with our purchase.

I feel very safe on these ladders. Well made and sturdy. Should have bought some years ago.

Great service and great ladder. Ordered Thursday evening and they arrived on Monday morning.

An exceptionally good, stable, well manufactured ladder. Reasonably easy to carry and the locking top and stays make it feel secure when in use. Useful tool space at the top... An exceptionally good, stable, well manufactured ladder. Reasonably easy to carry and the locking top and stays make it feel secure when in use. Useful tool space at the top safety rail. First class delivery service as well. Read More

What a great service. With an excellent range of ladders to the fast delivery service. Highly recommended.

The steps are well made not to heavy and very solid to stand on.

I was kept informed from confirmation of order to the day of delivery .

Ladder was delivered very quickly after ordering. It is of sturdy construction and exactly as described on the website. Very happy with our purchase and would recommend.

the ladders were delivered the following day after ordering them. excellent little set of ladders. strong and sturdy on which i feel safe.

I had looked for some "tall" access equipment for a whoile, then I found Ladders Direct. Tjer were very reasonable priced an had just what I was looking for.

Good quality product

Great service and very good product

In my previous review which was requested before I received the ladder I was critical of the lack of communication and also stated that I had placed an order before christmas and... In my previous review which was requested before I received the ladder I was critical of the lack of communication and also stated that I had placed an order before christmas and had had no updates. I need to correct that as the order was placed on boxing day and was told that the company closes down for christmas hence lack of comms. My order arrived promptly after the restart as indicated. The ladder is very good quality. Read More

I have been asked to provide feedback but have not received what I ordered yet which was before Xmas. I have no ETA date for delivery but my account has been debited. I am told... I have been asked to provide feedback but have not received what I ordered yet which was before Xmas. I have no ETA date for delivery but my account has been debited. I am told just that they have been on a Xmas break and orders will be processed in order. I think it would be better not to send feedback requests until at least the order has been delivered. Service and communications from other suppliers I use is far better. Read More

Ordered on Sunday, delivered Tuesday, brilliant.

Good sturdy and appears well made, just what I needed to access my roof space

Very easy to order, with great options. Excellent website. Fantastic price and quick and friendly delivery. Very pleased, highly recommended.

A very sturdy ladder arrived very quickly , for my purpose good value.

From website to delivery to the door an excellent service, fair price and great product!

I have used you for about 5 years now and spent a lot of money with you. After the service i received last week i will never use you again.

Perfect nice and sturdy feel very safe thank you

Thank you all as promised Nice and sturdy feels very safe

Very pleased with the service and quality of the product,feels sturdy when on the top platform would recommend

Very sturdy set of steps with wide spaced legs for sideways stability. The handrails are a good length and give security to the climber. The horizontal tie between front and... Very sturdy set of steps with wide spaced legs for sideways stability. The handrails are a good length and give security to the climber. The horizontal tie between front and back legs is lower than it appears in some pictures which might be a concern if you need to set the steps up over a fixed object. However, overall a good purchase and a good price. Read More

Ordering process and acknowledgment was very good and I was kept well informed on the progress of the delivery which was on date and on time. The quality of the steps that I... Ordering process and acknowledgment was very good and I was kept well informed on the progress of the delivery which was on date and on time. The quality of the steps that I ordered was excellent, and a technical query to the Sales Department was promptly and courteously answered. Very good service all round thank you. Read More

Safe, sturdy and durable.

Really prompt and professional service received on the purchase of some stepladders. They are exactly as described, outstanding quality and stable at height which was a ‘must’ for... Really prompt and professional service received on the purchase of some stepladders. They are exactly as described, outstanding quality and stable at height which was a ‘must’ for me. They should last for many years to come. Thanks indeed. Read More

Prompt delivery, well packaged, very pleased with the product.

Excellent quality product

These ladders are quite solid and sturdy and the handrail makes the ladder safe. I would have given them 5 stars but the ladders I received had burrs ( very sharp edges) on the... These ladders are quite solid and sturdy and the handrail makes the ladder safe. I would have given them 5 stars but the ladders I received had burrs ( very sharp edges) on the top step. The first I had to do was remove all these potentially hazardous edges off with a file. Secondly one of the screws used to attach the handrail was far too short and needed to be replaced. So what should have been a good review was spoiled by lack of attention to detail. Please have a look at your quality control procedures. Read More

Excellent sturdy made well step ladders that have got some metal in them unlike flimsy ones I have purchased before. Highly recommend

Excellent step ladders very sturdy handle on both sides make it very safe, well made not flimsy at all, I have used all sorts of ladders plastering these are the best by far would... Excellent step ladders very sturdy handle on both sides make it very safe, well made not flimsy at all, I have used all sorts of ladders plastering these are the best by far would highly recommend. Read More

Great service

A sturdy set of ladders, but attention to detail would be an improvement. Particularly with the upper platform, which could be significantly improved with a bit more thought... A sturdy set of ladders, but attention to detail would be an improvement. Particularly with the upper platform, which could be significantly improved with a bit more thought through design. Also, the handrails are held on with bolts through the alloy tubing. Ideally, internal sleeving for the bolts in the tube would prevent crushing the tube when tightening the bolts. Read More

The purchasing went through on-line without any issues. Delivery was quick, although tracking wasn't refined. The disappointment came with examination of the ladder on arrival. ... The purchasing went through on-line without any issues. Delivery was quick, although tracking wasn't refined. The disappointment came with examination of the ladder on arrival. It had either had experienced poor handling in transit, or was sent out without close inspection. There was denting in one leg, one rubber foot was twisted, and scuffs and scrapes around the safety handles. None sufficient to go to the trouble of organizing a return or a complaint. Just disappointment. Read More

Good price fast delivery and a well made product.

Good price fast delivery and a well made product.

Once correct order was received, delivery was very quick. We ordered 8 rung steps,which in hindsight should have gone for 7, but as my husband does a lot of gardening they are... Once correct order was received, delivery was very quick. We ordered 8 rung steps,which in hindsight should have gone for 7, but as my husband does a lot of gardening they are fine & also the hand rail's are a big help Read More

Ladder ordered and delivered and used once. I have no negative feedback and it did the job I needed it for. So 4 stars.

Excellent product delivered on time and a good price

Ladders r wobbly and not very sturdy we where wondering how we would get a refund

Excellent service, speedy delivery. Very happy with purchase.

Fantastic Product

lovely step ladder.. great service. staffed by people who answer the phone and talk with you and sort things out . Amazing

Very solid and stable footed ladder for reasonable price and arrived the next day 👍

Reasonable price for a secure footed Platform ladder and arrived the next day __

Arrived within the specified time and the purchase was as described/ very poliite and helpful staff

Good quick delivery and quality ladders.

Really good customer service as I originally ordered the wrong size but was effortlessly changed with a phonecall. Quick delivery and good sturdy ladders with handrail. Thank you

Safe to use feels very stable

Quick and efficient service….good quality ladder safe and steady

The ladder is perfect for me. Safe and sturdy. Delivery fast and efficient service.

Great product v prompt delivery

Good product and value for money

Good product and value for money

Great service and great products, no complaints at all.

Great and prompt

Excellent fast service and delivery

very good product and with 1 very small exception well made. one of the handrails was not drilled in the correct place. also top platform could be slightly larger. otherwise great

Excellent service, and good quality ladders

Safe and strong. Great for operations at height.

Love this ladder. Very sturdy and still light, with a really handy tray on the top.. stable and safe.

Quality product, delivered as expected.

Email comms, tick. Delivered exactly as email said, tick. Item exactly, if not better than described, tick. 8 step platform ladders are well made, very sturdy and sure footed.... Email comms, tick. Delivered exactly as email said, tick. Item exactly, if not better than described, tick. 8 step platform ladders are well made, very sturdy and sure footed. Even the wife managed to climb to the top platform and felt safe, she doesn't like heights at all. Read More

Excellent service, delivery and quality of product

Excellent service, delivery and quality of product

Excellent product, great price and fantastic customer service. Ordered the item on Sunday evening and product arrived Tuesday morning. Recommend this company __

Great service. Brilliant product

Sturdy and stable.

Product as advertised and delivered promptly. I am very satisfied with my purchase.

Excellent product 👍

Excellent service and excellent product ____

Product is perfect. Didn’t score a max because delivery driver was quite surly.

just what was required and expected. These step ladders are strong, relatively light and do exactly what we want. Great buy.

What can I say, this transaction went how all should go. We saw the ladders required, we were replacing old, broken ones, compared prices and chose ladders direct. Absolutely... What can I say, this transaction went how all should go. We saw the ladders required, we were replacing old, broken ones, compared prices and chose ladders direct. Absolutely great quality, arrived when we were told they would. Wish everything we ordered went so smoothly. Read More

Excellent ladder, sturdy, easy to use, well made. Most important... felt very safe when using it. Highly recommended.

Husband thinks ladder isn’t brilliant feels completely safe on it

Husband thinks the ladder is brilliant feels completely safe on it

Extremely efficient and delivery was very quick. Easy to follow website. Would definitely recommend.

Easy to order, delivery speedy. What’s not to like?

Great product, well sturdy and delivered on ime. Highly recommended

The stepladder is fine however too large to fit in my house so want to return but postage is £90! Good products but check your size before placing your order because you may ... The stepladder is fine however too large to fit in my house so want to return but postage is £90! Good products but check your size before placing your order because you may stuck with it Read More

Exactly what I was after, sturdy and easy to use.

Prompt and courteous.

Very good ladder. You feel safe even at the top platform.

Had a slight problem. Sorted the same day . Brilliant service.

QUALITY LADDER WITH FAULT

STRONG SAFE STEP LADDER BUT WITH A SLIGHT FAULT IN DESIGN. THE HOLES FOR THE HANDRAIL WERE DRILLED AT TO NEAR THE TOP OF THE STEPS SO THERE WAS NO ROOM FOR THE WASHER AND NUT TO... STRONG SAFE STEP LADDER BUT WITH A SLIGHT FAULT IN DESIGN. THE HOLES FOR THE HANDRAIL WERE DRILLED AT TO NEAR THE TOP OF THE STEPS SO THERE WAS NO ROOM FOR THE WASHER AND NUT TO GO ON I HAD TO RE DRILL THEM. Read More

Easy site to order from,great service,very fast delivery and very pleased with product.

Ladders delivered on due date. Very easy to assemble. Strong and sturdy and feels very safe to use. Excellent vale for money and super efficient service. Would heartily recommend.... Ladders delivered on due date. Very easy to assemble. Strong and sturdy and feels very safe to use. Excellent vale for money and super efficient service. Would heartily recommend. Thank you Ladders UK Direct. Read More

Good quality unit delivered quickly.

My order was acknowledged promptly but I wasn't initially given any idea of delivery. When I enquired, they apologised for delivery taking longer than ideal and offered money back... My order was acknowledged promptly but I wasn't initially given any idea of delivery. When I enquired, they apologised for delivery taking longer than ideal and offered money back if I wasn't happy. Top marks for the response. On delivery, ladder wasn't packaged. This might save the planet but it did mean the ladder incurred a few minor scratches. Bearing in mind this is intended for 'professional' use it is likely to get some usage scratches quite quickly. Ladder isn't quite as robust as I had hoped but a lot better than the previous rubbish I bought online. I'm sure it will give good service. Read More

Quick service

Perfect for a 5ft shorty like me to clean motorhome roof. Strong, sturdy with handrails.

Super quality step ladders just what we need so that I can clean campervan roof. Good price and great customer service. Kept me informed on status of order. Let down by delivery... Super quality step ladders just what we need so that I can clean campervan roof. Good price and great customer service. Kept me informed on status of order. Let down by delivery driver. Ladders delivered to neighbour 1/4 mile away. Read More

Still haven’t received ladders which were ordered over 2 weeks ago. Tried ringing to chase up order many times but doesn’t appear to be anyone available despite waiting over 20... Still haven’t received ladders which were ordered over 2 weeks ago. Tried ringing to chase up order many times but doesn’t appear to be anyone available despite waiting over 20 minutes for an answer. Is this company still operating? Should have taken notice of previous reviews. Read More

Prompt & reliable Service

Only 4 stars 'cos order was a bit protracted...but ladder good, solid. Much better than most of the rubbish out there.

Ladders UK Direct were very prompt of informing us when delivery would arrive, it was the delivery company who were slow in advising me. Very good company to deal with and very... Ladders UK Direct were very prompt of informing us when delivery would arrive, it was the delivery company who were slow in advising me. Very good company to deal with and very helpful Read More

haven't received the goods

Purchased 10 steps version of these ladders and absolutely delighted with the quality and sturdiness of the build. Hand rails go right to the top of the frame providing a safe... Purchased 10 steps version of these ladders and absolutely delighted with the quality and sturdiness of the build. Hand rails go right to the top of the frame providing a safe working platform at a decent height. Very wide stance supported by aluminium cantilevers making a very sure-footed base to work from. The purchase price was really excellent and free delivery so all things considered I am delighted with my purchase and would recommend both the product and the company. Many thanks Ladders UK Direct, my tree trimming this year will be a pleasure!! Read More

I have just taken delivery of a 10 steps set of ladders and they arrived 2 weeks from date of order. I was in no great rush to receive them so just happy they have now arrived... I have just taken delivery of a 10 steps set of ladders and they arrived 2 weeks from date of order. I was in no great rush to receive them so just happy they have now arrived safely and in excellent condition. Not sure if COVID restrictions delayed the delivery but once transit was arranged I was kept up-to-date with delivery details and they arrived well within notified time slot. All that aside I am delighted with the quality of the ladders and the robust build. The stance is wide and is supported by aluminium struts resulting in a very stable platform to work from. These really are for working at a decent height safely and were extremely reasonably priced so, overall, I am very happy with the purchase and the company’s performance. Happy to recommend to future customers. Read More

Good product, reasonably priced and quick delivery

Love it! However, found the ladder rail having different fixing holes left and relight a bit confusing

I looked at quite a few stepladders before purchasing. I wanted to feel safe and stable at the top, and this gives me just that. Resting legs against the top bar prevents... I looked at quite a few stepladders before purchasing. I wanted to feel safe and stable at the top, and this gives me just that. Resting legs against the top bar prevents disorientation and loss of balance. It's light enough to move about easily. A bonus feature is that the top bar also serves as a tray for screws and the odd tool. Overall, very pleased. Read More

Product clearly described on the website, ordering easy, dispatch prompt. I'd happily order from them again.

Hi so we ordered some step ladders from you and were initially told we should have them within the week, so after 6 days we had herd nothing, so my wife rang and was surprised to... Hi so we ordered some step ladders from you and were initially told we should have them within the week, so after 6 days we had herd nothing, so my wife rang and was surprised to find that they hadn't èven been despatched. As we needed them for a job we were doing we cancelled the order and bought something similar locally. Read More

Still waiting for our order!

I have not received my purchased, so nothing positive to say.

I found this company’s attitude deplorable after ordering a set of step ladders they were promptly delivered but due to personal circumstances I was unable to inspect them... I found this company’s attitude deplorable after ordering a set of step ladders they were promptly delivered but due to personal circumstances I was unable to inspect them immediately in the current climate. I have now found that because of misleading information I needed to order a larger size and while I accept this may be partly my fault the response from Ladders Direct UK when I asked to exchange them was NO. I was quite willing to pay any costs but that did not count at all. A company with this attitude does not deserve customers I will need to purchase a larger set of steps but I can assure you it will not be from Ladders Direct U.K. and I advise other potential buyers to do the same Read More

Great service and great product

Just perfect and feel safe.Easy to move around.

Just what I wanted.

Sturdy and professionally made

Fast response on receiving my order and delivered without delay and having used my purchase I found it to be sturdy and excellently made and safe to use with confidence

good ladders but too large for our needs

Ladders were delivered a week later than I was told & have been charged a £35.80 'handling & inspection fee' for returning the ladders. Asked if they could waiver the fee if I... Ladders were delivered a week later than I was told & have been charged a £35.80 'handling & inspection fee' for returning the ladders. Asked if they could waiver the fee if I purchased another set but told this couldn't happen, poor business in my opinion & won't be ordering again. Read More

Excellent quality

Excellent service and product.

From Wales to Northeast Scotland in one day... Ladders strong and stable not like our politicans

Excellent service

Good sturdy steps.

High quality, robust product which is easy to handle. Feels secure when standing on upper steps. Free delivery was 3-5 days but due to Christmas / New Year holidays this could... High quality, robust product which is easy to handle. Feels secure when standing on upper steps. Free delivery was 3-5 days but due to Christmas / New Year holidays this could have been delayed but company sent it free of charge by next day delivery in order to meet target time. Much appreciated. Read More

good steps

Just what I wanted from a stepladder. Light to carry but robust to stand on.

Just what I wanted from a stepladder. Light to carry but robust to stand on.

Delivered quickly and without problems, and on any reasonable surfaces feels really safe. I thought it a bit more expensive than a few other models I looked at but decided that... Delivered quickly and without problems, and on any reasonable surfaces feels really safe. I thought it a bit more expensive than a few other models I looked at but decided that its heavier and strong looking design and build worth it. My 7 step versio Read More

Good quality ladders - very happy with my purchase :-)

Good quality ladders - very happy with my purchase :-)

Very well made. Happy with my purchase.

Very well made. Happy with my purchase.

Well balanced, stable & safe when hedge cutting at height. On the heavy side for me (80) but near perfect for my needs.

Ladder was delivered promptly Ladder was delivered promptly, it looks a good product, it has not had much use as yet but i think its a good buy.

The product is well made, strong and fit for purpose. One query - the bolts to secure the handrail do not appear to be the correct type as the nuts cannot get more than half... The product is well made, strong and fit for purpose. One query - the bolts to secure the handrail do not appear to be the correct type as the nuts cannot get more than half way down the screws as the thread does not go far enough along the bolt Read More

A solid and well built ladder ,giving you great confidence to use.

A solid and well built ladder ,giving you great confidence to use.

This is an excellent step ladder. Unfortunately ours was poorly packaged and arrived with 2 steps badly dented in the front. A very good set of steps, but this company need to... This is an excellent step ladder. Unfortunately ours was poorly packaged and arrived with 2 steps badly dented in the front. A very good set of steps, but this company need to get their act together. Read More

This is an excellent step ladder. Unfortunately ours was poorly packaged and arrived with 2 steps badly dented in the front. A very good set of steps, but this company need to... This is an excellent step ladder. Unfortunately ours was poorly packaged and arrived with 2 steps badly dented in the front. A very good set of steps, but this company need to get their act together. Read More

Well worth the money

Well worth the money

Arrived within 5 days and quality and price excellent

Arrived within 5 days and quality and price excellent

Excellent product . Speedy delivery

Excellent product . Speedy delivery

A little fiddly to put together but lightweight and sturdy and does the job we want it for.

A little fiddly to put together but lightweight and sturdy and does the job we want it for.

Very strong but very heavy to move about

Very strong but very heavy to move about

Excellent product

Excellent product