Delivery Details

COVID-19 PANDEMIC: Most of our are items are still available within the standard delivery times, although some products will have a delay of up to 3 weeks due to the closure of some manufacturing plants. Call us on 01446 789538 if you're unsure.
We at Ladders UK Direct do our very best to keep costs down for you the customer. Part of this effort is to eliminate nasty delivery charges that can pop up as you check out on other websites, but NOT HERE!

At Ladders UK Direct Ltd "ALL" of our products come with a FREE Delivery option which is specified on each product page which is typically 3-5 Working days.

Unfortunately some areas of the UK like the highlands and offshore isles cannot be included in the free delivery due to the additional courier costs which we incur. Please see below for a full breakdown of our delivery services.
FREE DELIVERY (3-5 working days on standard equipment UK Mainland Only)
FREE NEXT DAY DELIVERY (We offer some of our products on a FREE Next Day Delivery so keep your eyes peeled)
NEXT DAY DELIVERY (1 Working Day When ordered before 12pm UK Mainlain Only)
from  £75.00
SCOTTISH HIGHLANDS (Includes IV, KW, PA, PH postal codes)
from  £26.00
For All Customers Based outside of UK Mainland it is advised to call our team in regards to receiving goods.

All items have an estimated delivery time. Orders are delivered according to the level of service you require. Certain items are made to order, for estimated delivery times on these products please refer to the product information sub sections.

Please note all delivery times and dates are estimates. We will try our best to meet the delivery estimates we have given you but shall not be responsible for any failure to deliver ordered products within these stated time frames.

We are not able to process orders or deliver on UK Bank Holidays, Weekends and during our annual Christmas period shutdown.

We will always endeavour to make one single delivery to you wherever possible to minimise any inconvenience. This means that when your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order.

Please note that every effort is made by us and our carrier to deliver your order within the specified time, however the very nature of the product dictates that we cannot always guarantee the delivery date. In the unlikely event we cannot deliver your order within the specified time, we will endeavour to contact you in order to advise you of the situation and take instructions as to how you would prefer us to proceed.

Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

All deliveries must be received and signed for by a person over the age of 18. If no-one is available to take the delivery, we will leave details at the address to rearrange delivery. We may need to make an additional handling charge for redelivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.

Due to insurance guidelines, delivery personnel are unable to enter private residences. The recipient of the products is responsible for any additional lifting once the delivery has been made.

In special circumstances only, can the customers request that the item be left in a designated location and unsigned. For this exception to be made Ladders UK Direct must receive written confirmation from the buyer and the item will be left at the buyers risk.

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